Check the
processing
times. The shipping times should be known way in advance, since
it is required to be read before placing an order with us. If the
processing
times are unacceptable to you, then we recommend not ordering or inquire
about our rush processing for an additional fee.
WHAT
IS MY ORDER STATUS?
Once your order is paid, you
will receive an email from us titled "payment received." When the
processing time is up, and your order is complete, we will send an additional
email from stamps.com with your tracking information.
HOW
DO I RUSH AN ORDER?
Rush processing is available
on orders. We may not be able to rush certain items due to suppliers overseas
transit times. Rush orders are an additional $40.00 fee per order
and overnight shipping costs more. Please email us for any questions
about rates.
HOW
DO I ADD ITEMS TO MY ORDER?
We cannot add items to an order,
once the order is placed. You will need to cancel your order in writing
via email, then you can place a new order with correct totals and items.
HOW
DO I CANCEL AN ORDER?
We cannot cancel an order once
it is paid, so please order carefully. However, we can cancel any
unpaid orders, please email us with the order number to cancel.
WHAT
IF MY ORDER IS LOST IN THE MAIL?
We are no longer responsible
for items once they are shipped. We will only ship to your confirmed
paypal mailing address. We highly recommend purchasing insurance
for your order if you feel there is a risk.
HOW
DO I MAIL YOU PAYMENT?
We are also not responsible
to payments that are lost in the mail getting to our po box. Or,
how long they take to get here. If you are worried about this, then
send payment with signature confirmation or pay using secure online payments.
WHAT
IF THERE IS A PROBLEM WITH CLAIMING MY PARCEL?
If it was a bad address and
was no our fault, then you will be billed for the shipping charges to re-ship
the merchandise. This is why it is best to check the transit of the
items once we send you delivery email with confirmation number. Most
people never bother you pick up the package at the post office and it is
returned to us. If you refuse the package, we will hold the package until
we receive payment for re-shipment of your order. A refund will not
be issued for refused parcels.
WHAT
ARE CUSTOMS AND DUTY FEES?
If you are located in another
country than the USA, then your country will ask you to pay customs fees
on merchandise. We are not responsible for the fees.
WHAT
IS YOUR PRIVACY POLICY?
Any information that is shared
with us by the customer is never given to an outside party. Personal
information includes email correspondence, mailing addresses, billing addresses,
email addresses, phone numbers, names, paypal accounts, phone numbers,
fax numbers, and order history. We ask in return that all email correspondence
to and from our accounts is not shared or posted, since all emails are
copyright their author and and posting or sharing would be infringement.
HOW
DOES YOUR EMAIL LIST WORK?
We do not sign up customers for the email list. Potential customers
sign-up on their own using our website form on our cover page to receive
special coupons, promotions, and notifications or special items.
Many customers use our email list just to receive notifications or when
pre-made dreads are posted for sale.
HOW
DO I COMPLETE A RETURN?
There are no returns
to or from this company due to federal health regulations. Please
order carefully.
However, mistakes do happen,
please contact us if you order is incorrect and we will work with you on
a case by case basis.