Domestic Orders (United States): Shipping is calculated and processed through our secure shopping cart.  For the order to be processed, the customer must complete payment.  Please complete payment by clicking through the shopping cart to the Paypal page to pay for the order.  Processing times for orders are posted on the front page of the website.  All domestic orders are shipped using USPS Priority Mail service, once shipped we will email you with a tracking number.  There is also a tracking number updated and posted to the actual transaction within Paypal.  It is the responsibility of the customer to claim all parcels (and undeliverable parcels), and pay customs or additional delivery fees that may entail.

International Orders: Transit shipping times are unpredictable, even though we complete the order on time and ship it out within the processing times.  A delivery number is posted within the transaction on the Paypal website, it does not work as a tracking number.  If you would like additional tracking services for International orders, please contact us for rates.  For international orders, please contact us with your mailing address and items you would like to order for a pricing estimate.  It is the responsibility of the customer to claim all parcels (and undeliverable parcels), and pay customs or additional delivery fees that may entail.

We are a small company, but we have many satisfied customers and many orders processing at all times.  However, we will do our best to ship your items as fast as possible while maintaining communication with the customer on backordered items and website updates.  Thank you for making our company so successful for over 13 years!
Sincerely,
Ragdoll

We are no longer responsible for items once they are shipped as noted on our policy page.